99.9% Uptime Guarantee SLA.
Coverage; Definitions
This Service Level Agreement (SLA) applies to you ("customer") if you have ordered any of the following shared hosting services from MangoXchange. (the "Services") and your account is current (i.e., not past due and not suspended/terminated due to non-payment) with MangoXchange. As used herein, the term "Web Site Availability" means the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the content of customer's Web site is available for access by third parties via HTTP, as measured by MangoXchange.
In this SLA, "MangoXchange", "we" or "our" refers to MangoXchange, "client", "customer", "you", or "your" refers to the individual or company that subscribes to shared hosting service(s) provided by MangoXchange.
Service Level
MangoXchange aims to achieve 100% Web Site Availability for all customers.
Subject to Sections 1 and 2 below, if the Web Site Availability of customer's Web site is less than 100%, MangoXchange will issue a credit to customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service charge for the affected Services:
Web Site Availability Credit Percentage 99.9 to 100% 0% 99.8% to 95% 5% 95% to 97.9% 10% 90% to 94.9% 15% 89.9% or below 50%
In order to receive a credit, customer must make a request therefor by sending an email message to sales@MangoXchange. Each request in connection with this SLA must include customer's domain name, contact details and the dates and times of the unavailability of customer's Web site and must be received by MangoXchange within five (7) business days after customer's Web Site was not available. Upon confirmation of the unavailability by MangoXchange, credits will be applied within two billing cycles after MangoXchange receipt of customer's credit request.
Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total hosting fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by MangoXchange and are customer's sole and exclusive remedy with respect to any failure or deficiency in the Web Site Availability of customer's Web site.
Any doubt against our policy, please
email your questions to dnq@mangoxchange.com
DO NOT SIGN-UP, IF YOU DO NOT ACCEPT OUR POLICY
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